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Analista de Qualidade at DiDi - ApplyBlast

Analista de Qualidade

DiDi

4 months ago

3.8 on Glassdoor

Sao Paulo, Brazil

Hybrid

Full Time

Senior

0 applicants

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About this role

A Solva seeks a Quality Specialist in Credit to ensure excellence and compliance in post-lost collection (PLC) processes. The role involves auditing client interactions, developing quality standards, and managing process non-conformities within a BACEN-licensed financial environment. Analysts must generate insights to drive continuous improvement while upholding strict regulatory frameworks such as the Consumer Defense Code and LGPD.

Responsibilities

Conduct audits of client collection interactions to ensure regulatory compliance.
Develop and maintain specific quality standards and operational procedures for PLC.
Identify process deviations and manage the lifecycle of non-conformities.
Propose and track corrective action plans to prevent future failures.
Calibrate quality evaluations among auditors and operational leaders.

Skills

Qualifications

Bacharel em Gestão de QualidadeGestão de Processos EmpresariaisAdministração

About DiDi

didiglobal.com

Headquarters

China

Company Size

10001+ employees

Founded

2012

View Profile

DiDi is a global mobility technology company best known for its ride-hailing and transportation platform. Through its app, the company offers services such as taxi hailing, private car rides, carpooling, bike sharing, freight, and related mobility solutions, while also investing in AI, autonomous driving, and smart transportation technologies. DiDi operates in the transportation and mobility technology industry.