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© All Rights Reserved. ApplyBlast.com
Mercer
Marsh is seeking a Service Center Analyst focused on complaints to manage PQRS requests and the national complaints mailbox. This hybrid role based in Bogotá involves tracking processes, supporting various departments, generating metric reports, and analyzing improvement proposals. The position requires maintaining client relationships and ensuring adherence to service level agreements and key performance indicators.
Mercer is a global consulting and solutions firm that redefines the world of work, reshapes retirement and investment outcomes, and unlocks real health and well-being for employees. As part of Marsh McLennan Companies, Mercer provides advisory services and products across human capital, retirement, investments, health, and benefits to organizations worldwide. The firm helps employers attract and retain talent, design retirement programs and investment strategies, and improve well-being initiatives. Mercer operates under the Mercer brand in the United States and includes affiliated entities such as Mercer PCS.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Mercer.
Mercer didn’t post a salary, so this is our estimate from similar listings.
26% above the average for this role