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ANALISTA DE SERVICIO AL CLIENTE at IPEX Group of Companies - ApplyBlast

ANALISTA DE SERVICIO AL CLIENTE

IPEX Group of Companies

4 months ago

Guatemala

Onsite

Full Time

Senior

0 applicants

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About this role

A Customer Service Analyst manages both internal and external client interactions to ensure swift processing of purchase orders and handle dissatisfaction. The role involves coordinating deliveries, analyzing service incidents, and implementing continuous improvement plans through surveys and client visits.

Responsibilities

Manage internal and external client purchase orders and deliveries
Coordinate with cross-functional teams to resolve delivery pending issues
Handle customer returns, credit notes, and refund processes
Analyze incident data to develop plans for reducing service failures
Implement continuous improvement strategies through client surveys and visits

Skills

Qualifications

BS in Business Administration

About IPEX Group of Companies

ipexna.com

Headquarters

Oakville, Ontario, Canada

Company Size

1001-5000 employees

Founded

1992

View Profile

IPEX Inc. is a leading manufacturer of advanced PVC and CPVC piping systems tailored for various applications within the Canadian market. Committed to innovation and performance, IPEX provides a wide range of high-quality products designed to meet diverse industrial and commercial needs. The company prioritizes reliability and customer satisfaction, offering comprehensive support and solutions for its customers. With a strong presence in the piping industry, IPEX continues to set standards for durability and efficiency in piping systems.