Analista de Soporte (Help Desk)

The Analista de Soporte (Help Desk) provides technical support and troubleshooting for software, hardware, and computing equipment to users via various communication channels. The role involves managing incidents through ticketing systems, escalating complex issues, and maintaining knowledge bases to ensure service quality and user satisfaction. This hybrid position requires a minimum of two years of experience and proficiency in Microsoft Office 365 and ITIL procedures.