Analista de Workforce - Español (Planning & Scheduling)

Philip Morris International(1 month ago)

Lima, PeruOnsiteFull TimeJunior$55,816 - $75,035 (estimated)Workforce Management

About this role

El Analista de Workforce será responsable de gestionar la planificación y programación del personal en un entorno de contact center, garantizando una cobertura eficiente y cumpliendo los niveles de servicio. Esto incluye el desarrollo de previsiones de demanda, planes de capacidad, y análisis del rendimiento, trabajando junto a supervisores y managers para ajustar planes y optimizar la operación.

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Required Skills

Planificación de la Demanda
Análisis de Datos
Gestión de Horarios
Reporting
Monitoreo en Tiempo Real

Qualifications

Técnico o bachiller en Administración de Empresas
Ing. Industrial

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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