Analista Procesos Itil Cliente
Millicom(1 month ago)
About this role
Analista Procesos ITIL Cliente is a client-focused IT role responsible for ensuring IT service quality and alignment with client requirements through the application of ITIL best practices. The position supports the management and governance of IT services, working with ITSM tools and stakeholders to maintain service standards and compliance with agreements. It operates within an operations environment in a telecommunications company.
Required Skills
- ITIL
- Service Management
- Incident Management
- Change Management
- Problem Management
- SLA Management
- Service Monitoring
- Reporting
- Process Documentation
- Stakeholder Communication
+2 more
Qualifications
- Professional Degree in Systems Engineering
- Professional Degree in Telematics Engineering
- Professional Degree in Electronics Engineering
- Professional Degree in Telecommunications Engineering
- Professional Degree in Electrical Engineering
- Professional Degree in Industrial Engineering
- ITIL Intermediate (OSA or PPO)
- Scrum Master Academy
About Millicom
millicom.comMillicom is a leading provider of fixed and mobile telecommunications services dedicated to markets in Latin America
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