Analista Procesos Itil Cliente
Millicom(14 days ago)
About this role
Tigo is seeking a Procesos ITIL Analyst to document, maintain, and improve ITIL-ISO 20000 processes, support service catalog development, and ensure service quality and compliance through monitoring, reporting, and collaboration with operational roles. The role involves facilitating communication, managing service levels, and driving continuous improvement within the IT service management framework.
Required Skills
- ITIL
- ISO 20000
- Service Catalog
- Process Documentation
- Incident Management
- Service Level Agreements
- Report Generation
- Change Management
- Performance Monitoring
About Millicom
millicom.comMillicom is a leading provider of fixed and mobile telecommunications services dedicated to markets in Latin America
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