Analista Tecnico Helpdesk Fibra Optica
Millicom(1 month ago)
About this role
A Technical Helpdesk Analyst (Fiber Optics) at Tigo provides remote technical guidance and monitoring support to field technicians during last-mile fiber installations and service incidents. The role focuses on using network monitoring and management tools to ensure preventive and corrective actions, maintain technical standards, and support service lifecycle tasks. It contributes to improving service quality and customer satisfaction within the company's fixed network operations.
Required Skills
- Fiber Optics
- GPON
- FTTH
- Network Troubleshooting
- Customer Support
- Service Desk
- iMaster NCE
- MPLS
- VPN
- ONT/ONU
+4 more
Qualifications
- University Student (Electronics/Computer/Telecommunications)
- Intermediate English
- CCNA (Preferred)
About Millicom
millicom.comMillicom is a leading provider of fixed and mobile telecommunications services dedicated to markets in Latin America
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