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Analyst, Application Support at Ontario Health - ApplyBlast

Analyst, Application Support

Ontario Health

4 days ago

3.6 on Glassdoor

Toronto, Ontario, Canada

Onsite

Full Time

Medior

0 applicants

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About this role

The Analyst, Application Support provides Tier 2 and 3 support for custom and business-critical applications operated by DxH, managing complex production incidents and service requests. The role primarily supports the Quadrant Workforce and Quadrant Financials ERP systems used by Ontario Health at Home Human Resources and Finance departments. This position involves investigating application issues, representing the voice of the customer during escalations, and collaborating with various technical teams to resolve incidents and improve application support processes.

Responsibilities

Manage Tier 2 and 3 support for custom and business-critical applications
Investigate high-priority production incidents and service requests
Collaborate with technical teams to troubleshoot data issues and resolve incidents