Analyst / Business Analyst
Techworkers
About this role
The Cisco Service Entitlement team is seeking a Business Analyst experienced in managing customer and partner service escalations. The role involves creating communications, analyzing service consumption behaviors using internal tools, and supporting process improvements. The team plays a vital role in ensuring consistent service coverage and addressing entitlement exceptions globally.
Skills
Qualifications
About Techworkers
techworkers.comIncapsula (by Imperva) is a cloud-based web application security and performance platform that provides WAF, DDoS protection, CDN caching, and bot management to protect websites, apps, and APIs. It inspects traffic at the edge with real-time rules, IP reputation, rate limiting, and behavior-based bot mitigation to block attacks while reducing latency. Organizations use it to improve uptime and compliance without changing backend infrastructure, and to centralize logging, analytics, and policy management. The service is delivered via a global edge network and supports API-driven integration and custom security rules.
About Techworkers
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$107k – $123k
per year