Analyst Contact Centre Operations Support
Enbridge(19 days ago)
About this role
The Contact Centre Operations Support Analyst role at Enbridge Gas Inc. focuses on monitoring and reporting to ensure the effective operation of the contact center. The position involves technical support, data analysis, and participation in projects to improve customer service and operational efficiency.
Required Skills
- Excel
- BI Reports
- Genesys
- Interaction Optimizer
- Contact Center
- Workforce Management
- Customer Information Systems
- Reporting
- Scheduling
- Technical Support
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