Analyst - Cummins CARE Operations

This role provides routine customer support to end-users, distributors, and dealers through various communication channels, resolving standard inquiries and escalating complex issues. The position involves documenting customer interactions, maintaining accurate records in Cummins systems, and contributing to process improvements for enhanced customer-centricity. It requires strong communication skills, adaptability, and proficiency in ERP tools and data analysis to manage customer service operations effectively.