Analyst - Cummins CARE Operations

This position provides routine support to customers, including end-users, distributors, and dealers, through various communication channels such as chat, email, and phone. The role involves resolving routine customer issues, escalating non-routine problems, and contributing ideas to improve process efficiency and customer centricity. It requires managing day-to-day operations for digital products and coordinating with product development and QA teams to resolve technical issues promptly.