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Analyst (Customer Experience Analytics & Process Improvement) at Marina Bay Sands - ApplyBlast

Analyst (Customer Experience Analytics & Process Improvement)

Marina Bay Sands

4 months ago

3.3 on Glassdoor

Singapore

Onsite

Full Time

Junior

0 applicants

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About this role

A Customer Experience Analyst at Marina Bay Sands partners with guests through Hotel, Gaming, and Retail operations to analyze data and enhance the customer journey via actionable insights. The role involves building dashboards, managing high-volume datasets, and utilizing statistical tools to drive operational performance and guest satisfaction.

Responsibilities

Analyze guest feedback and behavioral data to uncover customer trends
Build and maintain interactive dashboards using SQL and Power BI
Manage high-volume datasets to ensure data quality and integrity
Translate complex analytics into actionable business recommendations
Support Voice of Customer platform upgrades and user adoption

Skills

Qualifications

Bachelor's degree in Business AnalyticsBachelor's degree in FinanceBachelor's degree in StatisticsBachelor's degree in Computer ScienceBachelor's degree in Hospitality Management

About Marina Bay Sands

marinabaysands.com

Headquarters

Singapore, Central Region, Singapore

Company Size

10001+ employees

View Profile

Visit the world's leading integrated resort for the largest rooftop Infinity Pool, award-winning dining, and a wide range of shopping and entertainment options.