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Analyst | Customer Experience | Hyderabad | Customer Strategy & Design at Deloitte - ApplyBlast

Analyst | Customer Experience | Hyderabad | Customer Strategy & Design

Deloitte

4 months ago

3.8 on Glassdoor

Hyderabad, India

Onsite

Full Time

Senior

0 applicants

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About this role

A Quality Analyst in the Customer Experience team evaluates customer interactions to ensure adherence to quality standards and compliance requirements. This role involves conducting audits across voice, chat, and email channels, identifying defects, and enforcing Zero Tolerance Policies. The analyst partners with operations and training teams to provide actionable insights, drive continuous improvement, and deliver structured feedback to agents.

Responsibilities

Conduct audits across voice, chat, and email interactions
Evaluate performance using standardized QA scorecards
Identify critical and non-critical defects with accuracy
Monitor adherence to Zero Tolerance Policy and compliance
Provide structured feedback to agents and support coaching

Skills

Qualifications

2-4 Years Experience in QA Roles

About Deloitte

deloitte.com

Headquarters

Belgrade, Central Serbia, Serbia

Company Size

10001+ employees

Founded

1845

View Profile

Deloitte is a global professional services network and one of the "Big Four," providing audit & assurance, tax, consulting, risk advisory, and financial advisory services through member firms in more than 150 countries. It serves public- and private-sector clients across industries with strategy, digital and technology transformation, cybersecurity, analytics, human capital, and transaction support. Deloitte combines deep industry expertise, technology partnerships, and multidisciplinary teams to drive measurable business outcomes, innovation, and sustainability. Clients rely on Deloitte for its global scale, regulatory knowledge, and integrated advisory and implementation capabilities.