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Analyst, Digital Employee Experience (DEX) Operations & Analytics at Sony - ApplyBlast

Analyst, Digital Employee Experience (DEX) Operations & Analytics

Sony

10 days ago

4.0 on Glassdoor

New York, New York, United States

Hybrid

Full Time

Medior

0 applicants

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About this role

The Analyst, Digital Employee Experience (DEX) Operations & Analytics supports the End User Support & Productivity organization by leveraging data, analytics, and reporting to improve employee experience and operational decision-making. This role involves identifying trends, solving problems through data, and contributing to the evolution of modern support organizations. The position works closely with leadership and technical teams to transform data into actionable insights that drive continuous improvement.

Responsibilities

Analyze endpoint and employee sentiment data to identify trends impacting productivity
Develop and maintain DEX dashboards, reports, and operational analytics
Audit support tickets and correlate data to identify improvement opportunities

Skills

Qualifications

Bachelor's degree in Computer ScienceBachelor's degree in Data AnalyticsBachelor's degree in Information SystemsBachelor's degree in Business AnalyticsBachelor's degree in Economics

About Sony

sony.com

Headquarters

Minato Ku, Tokio, Japan

Company Size

10001+ employees

Founded

1946

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Learn about Sony Group Corporation's Businesses and Products; our initiatives in Technology, Sustainability, and Design; and recent Press Releases, Career opportunities, and Investor Relations info.