Analyst, GBS - Consumer Contact Center Agent-1
Heinz(1 day ago)
About this role
This role involves engaging with customers across multiple channels to provide information, resolve inquiries, and ensure customer satisfaction. The position requires documenting interactions, handling escalations, and supporting social media interactions, focusing on delivering prompt and accurate service.
Required Skills
- Microsoft Office
- Customer Service
- Communication
- Problem Solving
- Social Media
- CRM
- Teamwork
- Multichannel Support
- Complaint Resolution
- Time Management
About Heinz
heinz.comHeinz is a renowned food company known for its iconic condiments, particularly its world-famous ketchup. With a rich history spanning over 150 years, Heinz specializes in the production of high-quality food products that inspire a passionate consumer following. The company continually innovates, introducing new flavors and products while maintaining a strong commitment to quality. Heinz operates under the belief that food should evoke love and connection, which is reflected in their marketing and product offerings.
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