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Analyst, GBS - Contact Center Quality-1 at Heinz - ApplyBlast

Analyst, GBS - Contact Center Quality-1

Heinz

8 months ago

3.8 on Glassdoor

Mexico City, Mexico

Onsite

Full Time

Medior

0 applicants

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About this role

The WFM Analyst is responsible for demand forecasting, staffing, scheduling, and performance support for contact center operations, aiming to meet service levels while optimizing labor efficiency. They convert operational data into actionable plans, collaborating closely with various teams and using advanced analytics and reporting tools.

Skills

About Heinz

heinz.com

Headquarters

Pittsburgh, Pennsylvania, United States

Company Size

1-10 employees

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Heinz is a renowned food company known for its iconic condiments, particularly its world-famous ketchup. With a rich history spanning over 150 years, Heinz specializes in the production of high-quality food products that inspire a passionate consumer following. The company continually innovates, introducing new flavors and products while maintaining a strong commitment to quality. Heinz operates under the belief that food should evoke love and connection, which is reflected in their marketing and product offerings.