Kraft Heinz
The Customer Care Sr. Agent supports US and Canadian Foodservice customers by monitoring customer portals, logging complaints, and providing technical and compliance documentation for approved products. This role partners cross-functionally to ensure accurate product information, customer-facing statements, and audit-ready records. The position involves managing customer requests, preparing regulatory documentation, and coordinating vendor questionnaires to maintain quality and compliance standards.
Company Size
1-10 employees
Kraft Heinz is one of the world's largest food and beverage companies, producing and marketing iconic brands such as Heinz, Kraft, Oscar Mayer, Velveeta, Philadelphia, Lunchables, and Cool Whip. The company offers a diverse range of products spanning condiments, sauces, dairy, snacks, and ready-to-eat meals. Kraft Heinz serves consumers across the United States and globally, providing products for everyday meals and snacking occasions.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Kraft Heinz.
Kraft Heinz didn’t post a salary, so this is our estimate from similar listings.
3% above the average for this role