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Analyst, IT Support at University of Ottawa - ApplyBlast

Analyst, IT Support

University of Ottawa

4 months ago

4.4 on Glassdoor

Ottawa, ON

Hybrid

Full Time

Senior

0 applicants

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About this role

As a Level 2 IT Support Specialist, you will provide diagnostic and repair services for end-user hardware, software, and network issues across Mac and PC environments. This role involves second-line technical support, software installation and upgrades, client training, and maintaining accurate documentation for system problems. You will act as a resource for junior technicians and promote university-wide IT standards and data security protocols.

Responsibilities

Provide second-level technical support for hardware and software issues
Install, test, and upgrade software across Mac and PC environments
Diagnose and repair network connectivity problems like TCP/IP and VPN
Train clients on optimal use of computing equipment and office automation
Document system problems and maintain accurate problem management records

Skills

Qualifications

University Degree in Computer ScienceCollege Diploma in Information Technology

About University of Ottawa

uottawa.ca

Headquarters

Ottawa, Ontario, Canada

Company Size

5001-10000 employees

Founded

1848

View Profile

The University of Ottawa is the world's largest French-English bilingual university, located in the heart of Canada's capital. Founded in 1848, it offers undergraduate and graduate programs in both English and French, spanning faculties such as Health Sciences, Medicine, and Education. The university is recognized for its research intensity, scholarships, and commitment to experiential learning and innovation.