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Analyst Lead, Client Services at FIS - ApplyBlast

Analyst Lead, Client Services

FIS

5 months ago

3.5 on Glassdoor

Sydney, Australia

Hybrid

Full Time

Senior

0 applicants

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About this role

A Client Service Manager at FIS is a key leadership role to assist Regional Support Managers and other leadership teams to deliver a successful support service, acting as a primary point of contact for coordinating and managing the operational interface between FIS and its client and stakeholders for support service commitments.

Responsibilities

Own and maintain release schedules and communicate with clients on patch and release timelines
Track and communicate all release recommendations to completion
Manage client configuration information and communicate with FIS and clients
Lead support contract creation and negotiations with clients
Coordinate end-to-end support for new products and versions