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Analyst, Process and Gap Analysis at LUMA Energy - ApplyBlast

Analyst, Process and Gap Analysis

LUMA Energy

3 months ago

3.7 on Glassdoor

Santurce, Puerto Rico

Onsite

Full Time

Senior

0 applicants

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About this role

This role involves evaluating and enhancing end-to-end customer experience processes through data-driven insights and strategic collaboration. The position requires researching business documentation, analyzing current processes to identify gaps, and working with cross-functional teams to implement improvements and ensure compliance. Candidates will also develop process quality metrics and reporting tools while participating in storm restoration tasks to support service recovery.

Responsibilities

Research and analyze business documentation to identify process gaps
Evaluate current processes to uncover root causes and recommend improvements
Facilitate stakeholder meetings to document current and future state processes
Develop process quality metrics and reporting tools for continuous improvement
Collaborate with cross-functional teams to implement process changes and training

Skills

Qualifications

Bachelor's degree in business administration or related areaValid Driver's License

About LUMA Energy

lumapr.com

Headquarters

Puerto Rico, Puerto Rico

Company Size

1001-5000 employees

Founded

2020

View Profile

LUMA Energy is Puerto Rico's electric power transmission and distribution operator, providing safe, reliable electricity service to residential, commercial, and industrial customers across the island. The company manages the electrical grid, handles service requests, and drives the modernization and transformation of Puerto Rico's power infrastructure. LUMA also promotes renewable energy programs and smart meter initiatives as part of its commitment to building a stronger energy future for Puerto Rico.