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Analyst - Quality at Alight Solutions - ApplyBlast

Analyst - Quality

Alight Solutions

4 months ago

3.2 on Glassdoor

Onsite

Full Time

Senior

0 applicants

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About this role

A Quality Analyst at Alight ensures end-to-end delivery quality and adherence to standards across customer care and solution processes. The role focuses on conducting audits, identifying defects, analyzing root causes, and driving continuous process improvements. Analysts collaborate with stakeholders to provide feedback and maintain high-quality outcomes aligned with the company's values.

Responsibilities

Conduct regular quality audits of transactions and customer interactions
Perform root cause analysis to identify systemic quality gaps
Provide actionable feedback to operational teams and representatives
Prepare and maintain detailed quality reports andtrend analysis
Collaborate with global stakeholders to align on quality expectations

Skills

Qualifications

Bachelor's degree in relevant field6+ years of relevant work experience

About Alight Solutions

alight.com

Headquarters

Chicago, Illinois, United States

Company Size

10001+ employees

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Alight works with the best-known brands to create a benefits advantage -- an opportunity to optimize costs while delivering a world-class benefits experience.