Analyst, Real Time Management
CNX
About this role
The Analyst, Real Time Management role at Concentrix involves monitoring service levels and agent performance across multiple sites in real-time. The position focuses on maintaining optimal capacity, generating reports, supporting operations, and driving projects to improve contact center efficiency. The role requires collaboration with teams to ensure service excellence.
Skills
Qualifications
About CNX
cnx.comCNX is a global customer experience and business process outsourcing company that provides customer support, digital transformation, analytics, and back-office services for brands across multiple industries. The company operates contact centers and delivery hubs worldwide, helping clients improve customer engagement and operational efficiency.
About CNX
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$78k – $104k
per year