Analyst, Service Desk (Contract)
OMERS(1 month ago)
About this role
An IT Service Desk Analyst (14-month contract maternity leave) who provides frontline support for end-user computing, ensuring continuity of desktop and laptop operations across the organization. The role supports employees remotely and in person as needed, works to meet service level agreements, and contributes to knowledge management and continuous improvement within a global pension plan.
Required Skills
- End User Support
- Incident Management
- ITSM
- Windows
- macOS
- Customer Service
- Troubleshooting
- Knowledge Management
- Asset Management
- On-call Support
+2 more
Qualifications
- Post-secondary Degree or Diploma
About OMERS
omers.comEstablished in 1962, OMERS is one of Canada's largest defined benefit pension plans offering employer-matched contributions. Learn more about The Plan here.
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