Analyst, Service Desk Operations

A Research Projects Coordinator at the Mayor's Office of Contract Services supports citywide procurement operations by managing vendor account information, analyzing operational data, and facilitating communication between stakeholders and technology platforms. The role involves troubleshooting issues, documenting user interactions in customer service systems like JIRA, and proposing updates to procurement tools such as PASSPort. Analysts collaborate across teams to ensure transparent and efficient service delivery while participating in projects aimed at improving government operations and supporting diverse vendor communities.