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© All Rights Reserved. ApplyBlast.com
HCL Group
A Level 1 Service Desk Agent provides remote technical support via phone, chat, and email to resolve hardware, software, and network issues within defined SLAs. The role involves ticket management, escalation to higher support levels, and ensuring positive customer experiences through effective communication and problem diagnosis. Candidates must be proficient in Windows environments, Microsoft Exchange, and Intune while adhering to quality standards and regulatory requirements.
HCL Group is a pioneering Indian conglomerate established in 1976, recognized as one of India's original IT garage start-ups and an early innovator in modern computing. The Group operates a portfolio of companies spanning technology services (HCLTech), software products (HCLSoftware), healthcare solutions (HCL Healthcare), IT distribution (HCL Infosystems), and online education (HCL GUVI). It also invests in philanthropy, sports, and music through various strategic programs and foundations.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for HCL Group.
HCL Group didn’t post a salary, so this is our estimate from similar listings.
18% below the average for this role