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© All Rights Reserved. ApplyBlast.com
HCL Group
A ServiceDesk Analyst provides first-line IT support by identifying, repairing, and resolving technical issues for end users regarding desktops, printers, applications, and mobile devices. The role involves managing and prioritizing service requests through a ticketing system, coordinating with support teams, and ensuring timely resolution within agreed service targets. Analysts must be self-sufficient in managing customer expectations and capable of troubleshooting software issues across various IT infrastructure components.
HCL Group is a pioneering Indian conglomerate established in 1976, recognized as one of India's original IT garage start-ups and an early innovator in modern computing. The Group operates a portfolio of companies spanning technology services (HCLTech), software products (HCLSoftware), healthcare solutions (HCL Healthcare), IT distribution (HCL Infosystems), and online education (HCL GUVI). It also invests in philanthropy, sports, and music through various strategic programs and foundations.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for HCL Group.
HCL Group didn’t post a salary, so this is our estimate from similar listings.
24% below the average for this role