Analyst, WFM Scheduling
Philip Morris International(2 months ago)
About this role
An Analyst in WFM Scheduling at Concentrix focuses on skill-based scheduling for in-house agents, partnering with executives to enhance business performance through effective staff management. The role involves analyzing staffing needs, optimizing schedules, and addressing inefficiencies while utilizing data-driven methods to forecast and recommend corrective actions.
Required Skills
- Scheduling
- Data Analysis
- Communication
- Mathematical Orientation
Qualifications
- Graduate
- Diploma
- 10+2
About Philip Morris International
pmi.comPhilip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.
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