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© All Rights Reserved. ApplyBlast.com
neofinancial
The Workforce Management Analyst at Neo monitors and manages real-time contact center performance to ensure staffing aligns with forecasted demand and Service Level Agreements (SLAs). This role involves dynamically adjusting agent routing and break coverage, collaborating with leadership to resolve volume spikes, and maintaining accurate operational reporting using tools like Playvox and Zendesk.
Neo Financial is a Canadian fintech that helps Canadians get credit and build toward better financial outcomes over time. It offers products including credit cards, cash advances (Neo Advance), mortgages, and high-yield savings accounts, with a focus on credit-building and growing credit limits. Neo serves over 1.6 million Canadians and is recognized as Canada's fastest growing company.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for neofinancial.
neofinancial didn’t post a salary, so this is our estimate from similar listings.