Analyste, Centre de contact client (SAI) (Montréal)
Investissement Québec(1 month ago)
About this role
Analyst in the Marketing, Customer Experience and Business Solutions team at Investissement Québec serves as the first point of contact for businesses seeking financing, advisory, export and procurement support. The role focuses on client intake, prequalification and referral to internal lines of business while maintaining client journey data and dashboards. The position supports multichannel service delivery and contributes to initiatives that improve the customer experience and business development outcomes for Québec companies.
Required Skills
- Customer Service
- First-Line Support
- Salesforce
- Excel
- Data Analysis
- Call Center
- Eligibility Assessment
- Stakeholder Engagement
- Business Development
- Tax Knowledge
+2 more
Qualifications
- Bachelor's Degree in Administration or Finance
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