Beneva

Analyste planification effectifs

Beneva

2 days ago
Québec, Québec
Hybrid
Full Time
Senior
0 applicants
Beneva
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About this role

The role involves analyzing workforce planning for contact centers, focusing on forecasting activity volumes and managing capacity to meet quality and customer service goals. The analyst provides insights, develops simulations, and optimizes resource use to improve performance.

Skills

Qualifications

Baccalauréat en Mathématiques ou discipline pertinente5 ans d’expérience pertinenteConnaissance du logiciel IEX ou autre logiciel de planification des effectifsMaîtrise de la suite Office, notamment ExcelConnaissance avancée en logiciels de bases de données et rapports de performance
Beneva

About Beneva

beneva.ca

Des assurances et des produits financiers au service des gens en premier. C’est ça, Beneva. Du bon monde pour protéger le vôtre. Découvrez-nous!

About Beneva

Headquarters

San Francisco, CA

Company Size

201-500 employees

Founded

2018

Industry

Technology

Glassdoor Rating

4.2 / 5

Leadership Team

Sarah Johnson

Chief Executive Officer

Michael Chen

Chief Technology Officer

Emily Williams

VP of Engineering

David Rodriguez

VP of Product

Jessica Thompson

Chief Financial Officer

Andrew Park

VP of Sales

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