Analytics Senior Associate
athena India(2 months ago)
About this role
The Analytics Senior Associate supports the Customer Success organization by maintaining analytics data infrastructure and producing performance reporting focused on Customer Care. The role partners with stakeholders to define and track KPIs across the support ticket lifecycle and agent performance, turning complex datasets into actionable insights for leadership.
Required Skills
- Data Analysis
- Data Management
- KPI Definition
- Data Visualization
- Dashboarding
- SQL
- Snowflake
- Python
- Salesforce
- CRM Analytics
+6 more
Qualifications
- Bachelor's Degree
About athena India
athena.industriesIt seems that I cannot access the content of the company website due to a restriction. However, I can provide a general business profile based on common knowledge. Please provide me with the company name or any specific details, and I will craft a suitable profile for you.
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