Animal Intake Diversion Associate

The Animal Intake Diversion Associate serves as the first point of contact for community members, managing animal intake with compassion while actively working to keep pets in their homes through surrender counseling and resource connection. This role involves guiding owners through intake processes, facilitating pet reunification, and educating the public on humane pet ownership and local regulations. The position requires balancing customer service with accurate record-keeping and maintaining a safe, organized environment for both animals and staff.