Answering Service Responder I

The Answering Service Responder I provides critical support to clients during emergency situations by managing incoming calls and emails related to incidents such as fuel deliveries, appliance repairs, and safety hazards. This role serves as the client's emergency call center, dispatching calls to on-call personnel and accurately transcribing incident information. The position requires a professional demeanor, strong communication skills, and the ability to remain calm under pressure while working rotating shifts, including overnights.