ANZ TEAM LEADER
Philip Morris International(13 days ago)
About this role
The ANZ Team Leader, Operations supervises call center associates, ensuring performance metrics are met through coaching and managing team activities. The role involves handling escalated customer issues, communicating expectations, and promoting company values. It requires leadership skills and the ability to manage team performance effectively.
Required Skills
- Leadership
- Coaching
- Communication
- Team Management
- Customer Service
- Performance Monitoring
- Conflict Resolution
- Multitasking
- Training
- Problem Solving
About Philip Morris International
pmi.comPhilip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.
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