Application Development & Support Analyst

The ERP Second Level Support Junior Analyst provides consistent and timely second-level support for Oracle EBS modules, executing standard analysis, resolution, and documentation of incidents and service requests. This role handles recurring incidents using established playbooks, ensures accurate ticket documentation, and supports data collection for complex issues within a Follow-the-Sun model. The position partners with various teams to ensure seamless escalation paths, timely resolution, and consistent service delivery aligned with the organization's operating model.