Application Development & Support Senior Analyst

The L2 Application Support Engineer provides 24x7 operational, technical, and functional support for business-critical applications and platforms, serving as the primary escalation point for incidents and service requests. The role involves performing in-depth troubleshooting, issue resolution, and root cause analysis while coordinating with engineering, development, and vendor teams. This position ensures application availability, service stability, and consistent support delivery across global regions and time zones.