Application Development & Support Senior Analyst

The L2 Application Support Engineer provides 24x7 operational, technical, and functional support for business-critical applications and platforms, serving as the primary escalation point for incidents and service requests. The role involves in-depth troubleshooting, issue resolution, root cause analysis, and coordination with engineering, development, infrastructure, and vendor teams to maintain application availability and service stability. The position requires participation in rotational shifts, on-call support, and collaboration with global teams across multiple time zones.