Application Managed Service Manager

The Application Managed Service Manager serves as the single point of contact and escalation for specific application portfolios, overseeing support budget management, delivery oversight, and vendor relationships. This role involves governing application teams, managing maintenance and upgrade project lifecycles for SAP SuccessFactors and SAP CoreHR modules, and ensuring compliance with ITIL frameworks. The position requires balancing service line needs with firm initiatives while driving continuous improvement and resolving complex operational issues.