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Application Specialist - Molecular Solutions at Roche - ApplyBlast

Application Specialist - Molecular Solutions

Roche

5 months ago

4.1 on Glassdoor

Hod Hasharon, Israel

Hybrid

Full Time

Junior

0 applicants

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About this role

An Application Specialist at Roche provides high-level scientific support, operator training, and troubleshooting for diagnostic products to customers in a field-based role. The position requires resolving technical issues, escalating complex cases, and documenting all interactions within the CRM system. This role demands strong scientific knowledge in laboratory sciences and the ability to deliver best-in-class customer service while utilizing automated equipment.

Responsibilities

Provide high-level scientific support and operator training to customers
Troubleshoot reagent and software problems for instant solutions
Escalate unsolved cases to second level support teams
Document all activities and cases in the CRM system
Ensure timely follow-up until customer issues are fully resolved

Skills

Qualifications

BS in Medical Laboratory SciencesBS in ChemistryBS in BiologyBS in Biochemistry

About Roche

roche.com

Headquarters

Basel, Basel-Stadt, Switzerland

Company Size

10001+ employees

Founded

1896

View Profile

As a pioneer in healthcare, we have been committed to improving lives since the company was founded in 1896 in Basel, Switzerland. Today, Roche creates innovative medicines and diagnostic tests that help millions of patients globally.