Application Support Analyst II
Thumbtack(1 month ago)
About this role
The Application Support Analyst II provides global application support for Thumbtack’s internal tools, helping teams reduce roadblocks, improve efficiencies, and maintain secure operations. This role works across departments to support end-users, surface systemic issues, and drive improvements using modern tools and AI. The analyst will collaborate with North America teams and communicate changes to employees worldwide.
Required Skills
- Troubleshooting
- Helpdesk
- Salesforce
- Genesys
- ObserveAI
- MavenAGI
- Omni Channel
- Jira
- Confluence
- AI Tools
+5 more
Qualifications
- Salesforce Admin Certification
About Thumbtack
thumbtack.comThumbtack is an online marketplace that connects people with local home service professionals across hundreds of categories — from plumbers and electricians to cleaners, landscapers, and event vendors. Consumers can search local pros, compare prices and reviews, request quotes, and book services online in a few simple steps. For professionals, Thumbtack offers lead generation and business tools to help manage jobs and grow their customer base. The platform’s matching and review system aims to simplify finding reliable help for home projects and everyday maintenance.
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