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Application Support Analyst II at Duck Creek Technologies - ApplyBlast

Application Support Analyst II

Duck Creek Technologies

1 month ago

3.9 on Glassdoor

Bengaluru, Karnataka, India

Hybrid

Full Time

Medior

0 applicants

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About this role

The Application Support Analyst II provides first-line technical support for Duck Creek applications, handling day-to-day ticket operations, troubleshooting issues, and resolving incidents to ensure service excellence. This role involves investigating root causes, documenting solutions, and collaborating with internal teams to improve system performance and streamline operations. The position requires strong problem-solving skills and a customer-oriented mindset to maintain high standards of technical support and communication.

Responsibilities

Provide first-line technical support and resolve application incidents
Investigate and troubleshoot application issues to identify root causes
Document incidents and collaborate with teams to improve system performance

Skills

Qualifications

Bachelor's degree in Information Technology, Computer Science, or a related field

About Duck Creek Technologies

duckcreek.com

Headquarters

Boston, Massachusetts, United States

Company Size

1001-5000 employees

Founded

2000

View Profile

Duck Creek Technologies delivers a comprehensive P&C insurance core platform via SaaS. The suite unifies policy, billing, rating, and claims with agentic AI and low-code configuration to enable rapid product launches, accurate pricing, and streamlined operations for insurers worldwide. It includes embedded payments, distribution management, reinsurance, and industry-specific solutions spanning multiple lines of business.