Application Support Analyst II

The Application Support Analyst II provides first-line technical support for Duck Creek applications, handling day-to-day ticket operations, troubleshooting incidents, and resolving issues to ensure service excellence. This role involves collaborating with internal teams to identify recurring problems, documenting solutions, and maintaining high standards of customer communication and system performance. The position contributes to the Loss Control support team's technical capabilities by driving quality, ownership, and resolution pace in a fast-paced environment.