Application Support Analyst

Brandtech+ (22 days ago)

Mumbai, IndiaOnsiteFull TimeMedior$66,862 - $90,577 (estimated)Application Support

About this role

The Application Support Analyst will be part of a 24/7 support team in Mumbai, ensuring the smooth operation and optimisation of the company’s applications and platforms used to create marketing assets. The role interfaces with clients and internal users to provide exceptional application support, communicate issues to stakeholders, and verify resolutions. It supports continuous improvement through trend analysis and recommending workarounds or solutions.

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Required Skills

Application Support
Troubleshooting
Technical Analysis
Stakeholder Communication
Incident Management
Testing
Documentation
MS Excel
Team Leadership
Multitasking

+2 more

Qualifications

Bachelor's Degree in Relevant Field
ITIL Certification (Preferred)

About Brandtech+

thebrandtechgroup.com

The Brandtech Group is a global network of brand and technology businesses that helps companies build and scale digital-first products, marketing platforms, and brand experiences. It combines creative strategy, data science, engineering and commercial expertise to deliver services across e-commerce, customer acquisition, product development and analytics. The group invests in and acquires specialist agencies and tech firms, providing shared platforms and operational support to accelerate growth. Clients work with Brandtech for its integrated brand+tech approach and end-to-end execution from strategy through to engineering and go-to-market.