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Application Support Analyst at Leidos - ApplyBlast

Application Support Analyst

Leidos

3 months ago

3.9 on Glassdoor

Farnborough, Hampshire, United Kingdom

Onsite

Full Time

Junior

0 applicants

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About this role

An Application Support Analyst at Leidos provides 24x7 systems administration and first/second line support for bespoke biometric applications and critical IT systems. The role involves managing incidents, requests, and problems while maintaining customer relationships and adhering to ITIL processes within a shift-based team environment.

Responsibilities

Provide first and second line support for bespoke applications
Manage incidents, requests, and problems within ITIL frameworks
Maintain detailed service support documentation for customer applications
Liaise with customers to resolve application support issues
Monitor and manage critical applications to avoid SLA breaches

Skills

Qualifications

UK Security Clearance

About Leidos

leidos.com

Headquarters

Reston, Virginia, United States

Company Size

10001+ employees

Founded

1969

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Leidos is a Fortune 500 science and technology company that delivers solutions at the intersection of national security, health, and critical infrastructure, serving defense, federal government, intelligence, and commercial markets. With a global workforce of approximately 47,000, the company provides capabilities across AI, cybersecurity, digital modernization, mission software, space, maritime, managed health, and energy infrastructure. Leidos partners with government agencies and large enterprises to deliver mission-critical innovations that address complex national and global challenges.