Application Support Engineer

Encora(26 days ago)

HybridContractMedior$69,062 - $93,665 (estimated)Information Technology

About this role

An Application Support Engineer at Encora leads efforts to ensure the reliability, availability, and performance of enterprise applications and platforms. The role focuses on production operations, incident management, root cause analysis, and implementing preventative measures while collaborating with global development, infrastructure, and platform teams. This position is a 12+ month renewable project based in Indianapolis requiring on-site presence 1-2 days per week.

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Required Skills

Coaching
Mentoring
Production Support
24/7 Support
AWS
Mulesoft
Splunk
Observability
Dashboards
Incident Management

+19 more

Qualifications

Bachelor's in Computer Science or Engineering
Master's in Computer Science or Engineering
ITIL Foundation
AWS Certification
Azure Certification
GCP Certification

About Encora

encora.com

Amazon CloudFront is a fast, globally distributed content delivery network (CDN) from Amazon Web Services that securely delivers data, videos, applications, and APIs to end users with low latency. It caches content at edge locations worldwide and integrates tightly with other AWS services (S3, EC2, Lambda@Edge, API Gateway) to accelerate both static and dynamic delivery. CloudFront includes built-in security features such as DDoS mitigation, SSL/TLS, and AWS WAF integration, plus configurable caching, streaming, and real-time metrics. Organizations use it to improve performance, reduce origin load and costs, and deliver reliable, scalable experiences to global audiences.