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Application Support Engineer at Accenture - ApplyBlast

Application Support Engineer

Accenture

4 months ago

3.9 on Glassdoor

Bengaluru, Karnataka

Onsite

Full Time

Senior

0 applicants

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About this role

This role involves governing enterprise production run operations by identifying and resolving issues within critical business systems using AI-first strategies and generative AI. The engineer acts as a subject matter expert to lead major incident management, ensure SLA compliance, and implement observability-led operations with a focus on reducing incidents and enabling self-healing systems.

Responsibilities

Own end-to-end production run operations with client accountability
Lead major incident management including diagnosis and remediation
Apply observability tools to prevent incidents via metrics and logs
Leverage AIOps and agentic AI for incident reduction
Drive outcome-based improvements like MTTR reduction and automation

Skills

Qualifications

15 years full time education

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

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Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.