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Application Support Engineer at Accenture - ApplyBlast

Application Support Engineer

Accenture

4 months ago

3.9 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

The Application Support Engineer acts as a software detective to identify and resolve issues within critical business systems using advanced ITOM and AI-driven automation. This role involves designing and optimizing ServiceNow solutions, integrating machine learning models for predictive analytics, and ensuring high availability of enterprise services.

Responsibilities

Deploy and support ServiceNow ITOM modules with AI enhancements
Integrate AI/ML models for anomaly detection and root cause analysis
Develop dashboards for real-time visibility into service health metrics
Collaborate with cross-functional teams to resolve complex ITOM issues
Lead troubleshooting initiatives using AI analytics and automation

Skills

Qualifications

BS in Computer ScienceServiceNow Certification

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

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Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.