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Application Support Engineer at Accenture - ApplyBlast

Application Support Engineer

Accenture

4 months ago

3.9 on Glassdoor

Bengaluru, India

Onsite

Full Time

Senior

0 applicants

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About this role

An Application Support Engineer with over 12 years of experience leads end-to-end production operations for critical business systems, ensuring service stability and SLA compliance. The role leverages Generative AI and AIOps to automate incident management, reduce noise, and enable self-healing within enterprise ITSM frameworks. As a subject matter expert, the engineer organizes observability led operations using metrics, logs, and traces to drive measurable improvements in MTTR and automation coverage.

Responsibilities

Own end-to-end Run operations across production environments
Lead major incident management and coordination
Implement AI-driven automation for incident reduction
Apply observability strategies using metrics and logs
Drive outcome-based improvements in MTTR and coverage

Skills

Qualifications

Bachelor's Degree in Computer ScienceTechnical Certification in Enterprise Monitoring

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

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Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.